Everything you need to know...

You may check in after 3 p.m.

If you anticipate an arrival after 8 p.m., we ask that you contact us because dinner is not available after 8 p.m.

 

Please check out by 11 a.m.

If you would like access to your room after 11 a.m. on the day of check-out, please let the reception desk know upon check-in. Failure to notify us will result in a day-use charge of EUR 20.–. By notifying us, you will have access to your room until 3 p.m.

 

Booking with breakfast only

You can book your stay to include breakfast only. Our half-board rate is EUR 12.00 less per person, per day than the normal rate.

 

Pets

Dogs are welcome for EUR 7,- per night in the hotel. Please note that dogs are not allowed in the restaurant and wellness area.

 

Rates for additional guests

Additional breakfast EUR 16.– per person.

Additional dinner for a 5-course meal EUR 38.– per person

 

Non-smoking/smoking areas

All rooms are non-smoking. Please bear in mind that the new Austrian law stipulates that all public rooms are non-smoking. Therefore, we ask that you restrict smoking to the sun terrace, your room's balcony, or outside of entrance doors to the hotel.

 

Room rates

The rates listed are in euros (EUR) per person, per night, and include gourmet half board, all Felsenhof inclusive offerings, and all statutory taxes and charges, plus local taxes, tourism taxes, and tourism fees of EUR 3.30 per adult, per night (17 years and older).

 

The Bad Kleinkirchheim local tax is NOT included in the room rate and is charged on site.

 

General cancellation conditions - currently no longer in force - the current cancellation conditions apply according to Flexi cancellation:

There are no cancellation fees for cancellations received up to 30 days prior to arrival.

40% of the booked arrangements will be charged if cancellation is received 29 days to 14 days prior to arrival.

70% of the booked arrangements will be charged if cancellation is received 13 days to 7 days prior to arrival.

90% of the booked arrangements will be charged if cancellation is received during the week of arrival or in case of no-show.

 

Special cancellation conditions for winter and summer 2021: FLEXI STORNO

Of course, we understand your concerns and the uncertainty of making a new reservation or of maintaining an existing booking (in the near future), which is why we would like to offer you the opportunity to cancel free of charge up to 14 days before arrival (applies only to direct bookings from 06.01 .2021).

 

 Information about the Corona Virus for guests traveling to Carinthia: here>>

 

The Austrian Hotel Regulations (ÖHV) apply.

 

Cancellation insurance

Have you thought of everything?

A lot can happen prior to arrival and during your holiday! We recommend that you take out a cancellation insurance policy so that you are not faced with cancellation fees.

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