Everything you need to know...
You may check in after 3 p.m.
If you anticipate an arrival after 8 p.m., we ask that you contact us because dinner is not available after 8 p.m.
Please check out by 11 a.m.
If you would like access to your room after 11 a.m. on the day of check-out, please let the reception desk know upon check-in. Failure to notify us will result in a day-use charge of EUR 20.–. By notifying us, you will have access to your room until 3 p.m.
Booking with breakfast only
You can book your stay to include breakfast only. Our half-board rate is EUR 12.00 less per person, per day than the normal rate.
Pets
Dogs are welcome for EUR 8,- per night in the hotel. Please note that dogs are not allowed in the restaurant and wellness area.
Rates for additional guests
Additional breakfast EUR 16.– per person.
Additional dinner for a 5-course meal EUR 38.– per person
Non-smoking/smoking areas
All rooms are non-smoking. Please bear in mind that the new Austrian law stipulates that all public rooms are non-smoking. Therefore, we ask that you restrict smoking to the sun terrace, your room's balcony, or outside of entrance doors to the hotel.
Room rates
The rates listed are in euros (EUR) per person, per night, and include gourmet half board, all Felsenhof inclusive offerings, and all statutory taxes and charges, plus local taxes, tourism taxes, and tourism fees of EUR 3.30 per adult, per night (17 years and older).
The Bad Kleinkirchheim local tax is NOT included in the room rate and is charged on site.
There are no cancellation fees for cancellations received up to 30 days prior to arrival.
40% of the booked arrangements will be charged if cancellation is received 29 days to 14 days prior to arrival.
70% of the booked arrangements will be charged if cancellation is received 13 days to 7 days prior to arrival.
90% of the booked arrangements will be charged if cancellation is received during the week of arrival or in case of no-show.
** We have special cancellation conditions:
In general, a free cancellation is possible at any time in case of a travel restriction* that makes it impossible to arrive or stay with us.
(Travel warning level 6 I border closure I officially imposed quarantine).
* not exempt from travel restriction:
(depending on current regulations of the authorities) - 2 or 1-G – regulations must be fulfilled, "only" tested is unfortunately not possible and is
after booking in case of non-fulfilment NOT a reason for cancellation according to the above mentioned relaxed cancellation conditions)
Information about the Corona Virus for guests traveling to Carinthia: here>>
The Austrian Hotel Regulations (ÖHV) apply.
Payment methods at the hotel
We accept: CASH PAYMENTS, BANK TRANSFER PAYMENTS
Credit cards: VISA AND EUROCARD - MASTERCARD
Cancellation insurance
Have you thought of everything?
A lot can happen prior to arrival and during your holiday! We recommend that you take out a cancellation insurance policy so that you are not faced with cancellation fees.
